Hannah McCutcheon, Practice Manager
Practice Manager
As Practice Manager, I oversee the running of the practice, ensuring our patients receive a high-quality, efficient, and welcoming service. I work closely with our clinical and administrative teams to support the smooth delivery of care, manage practice operations, and help maintain the highest standards of patient experience.
My role includes overseeing staff, HR, H&S, finances, regulatory compliance, and service development, while continually looking for ways to improve how we deliver care. I am committed to creating a positive environment for both patients and staff, ensuring the practice remains responsive, well-organised, and focused on providing safe, compassionate, and accessible healthcare for our community.
I am also on the Digital Transformation Team for Gateshead East PCN. I am dedicated to improving the way we deliver healthcare through innovative digital solutions and technology. Working closely with clinical, administrative, and operational teams, we identify opportunities to enhance patient care, streamline processes, and improve access to services.
From implementing new digital systems and supporting staff with technology to developing online services and promoting digital inclusion, our team helps ensure that innovation is practical, secure, and centred around the needs of patients and staff. I am committed to driving continuous improvement, embracing new ways of working, and supporting the delivery of high-quality, efficient, and accessible healthcare.
- NHS App Ambassador
- AI Ambassador Network
- North East Leadership Academy (NELA)